1. Subject
These general terms and conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by the Château de Moulins establishment, on its Site and its Mobile Services.
They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.
Any reservation therefore implies full and unreserved adherence to these terms and conditions on the part of the client.
All customers acknowledge that they have the capacity to contract, i.e. that they are of legal age and are not under guardianship or trusteeship.
The names "Château de Moulins" and "site" refer throughout this text to the site named www.chateaudemoulins.com and corresponding to the domain name that can be consulted at www.chateaudemoulins.com .
****COVID-19****
In this period of health crisis we would like to inform our customers of two specific elements of our General Terms of Sale:
Flexibility: Please read article 8 of these Terms and Conditions of Sale.
Liability: Please read article 12 of these Terms and Conditions of Sale.
2. Scope of application
These terms and conditions apply to all reservations made over the Internet, via the Website or the Mobile Services and its partners.
3. Opposability of the general terms and conditions
In any event, the version of the general terms and conditions of sale binding on the customer is that in force at the time of his reservation on the Website or the Mobile Services or with its partners.
4. Reservation
Reservations can be made on the website, by phone, e-mail or mail.
The reservation will be effective only if the client guarantees it, either by communicating a credit card number with validity date or by payment of a deposit, and after receiving a detailed booking confirmation.
Payment for all services will be made directly to the establishment (exceptions made for prepaid reservations at the time of booking).
The establishment reserves the right to refuse any reservation in the case of an incorrect credit card number or incomplete reservation.
Reservations regardless of origin will be payable in Euros only.
The establishment accepts the following credit cards: Visa, Mastercard and American Express, and has a secure reservation system (SSL) that protects and encrypts all sensitive data transmitted with the reservation to prevent disclosure to a third party.
Upon registration of the reservation, authorization will be given to charge the credit card. This will be done for information purposes, and will in no case be a debit to the account except in the following cases:
- Non-cancellable- non-refundable" promotional offer.
- If the validity date of the credit card is prior to the date of arrival.
- If the date of arrival is more than 30 days from the date of reservation.
The client is solely responsible for his choice of services and their adequacy to his needs, so that the responsibility of the establishment cannot be sought in this regard.
5. Payment
Payment is made online by credit card, 30% at the time of booking and 70% 2 days before arrival, except in the case of special conditions or rates where 100% of the payment is debited at the time of booking. This prepayment is called a deposit.
Two methods of payment of the deposit or of the total reservation (for special rates) are possible :
- either by credit card online.
- or by check payable to the establishment and sent directly to the establishment.
In this case, the reservation becomes firm and definitive only upon receipt of the deposit by the establishment, within the time limit.
6. Right of retraction
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code.
The Terms and Conditions of Sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation.
7. Modification of the stay
Any change of reservation will have to be the subject of a request by email to the establishment or by telephone. The request will only become effective once the establishment has confirmed its acceptance in writing.
In case of modification of stay, the following conditions apply (except in case of force majeure):
- In case of no-show on the scheduled arrival date, your credit card will be charged the amount of the first night.
- Any stay started is entirely due.
8. Cancellation of stay
Any cancellation of reservation will have to be the subject of a request by email to the establishment or by telephone. The request will only become effective once the establishment has confirmed its acceptance in writing.
In case of cancellation of stay, the following conditions apply (except in case of force majeure):
- For any request made within 24 hours of the scheduled arrival date, the amount of the first night will be charged.
- In case of no-show on the scheduled arrival date, your credit card will be charged the amount of the first night.
- Any stay started is fully due.
**** In the case of COVID-19 the establishment accepts last minute modifications and cancellations of stays if a new confinement or traffic restriction is decided by the government.****
9. Force majeure
Force majeure is understood to mean any event external to the parties that is unforeseeable, insurmountable and external to the parties that prevents either the customer or the establishment from ensuring all or part of the obligations provided for in the contract.
Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals.
Each party shall not be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure.
It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party shall bear the costs arising therefrom.
10. Prices
Prices are indicated in Euros.
VAT is always included.
The prices indicated only include the services strictly mentioned in the reservation.
The additional services provided by the establishment during the stay and, if necessary, the tourist tax will be added to the price mentioned in the reservation.
The applicable prices are those in force on the day of the reservation. The establishments, independent professionals, are free to vary their prices at any time. Only the price indicated in the booking confirmation is contractual.
11. Complaints, disputes
Any complaint must be made to the establishment within 7 days of the date of stay.
Failing recourse to the conventional mediation procedure or to any alternative dispute resolution method within 30 days, either party may refer the matter to the competent court of law.
12. Responsibilities
It is the responsibility of the Establishment to take all guarantees and insurance necessary to welcome the public in its Establishment and to carry out its activity.
The responsibility of the Establishment is limited in the event of theft of goods or objects when they have been entrusted to its custody only.
The customer must ensure the safekeeping of his goods and materials. The customer must inform the establishment of any damage he or she may cause. He is responsible for all damage caused by his intermediary and undertakes, in the event of damage to the premises made available (room, common areas such as, garden, lounge, sanitary facilities) to bear the costs of restoration.
Also any behaviour contrary to morality and public order will lead the establishment to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made. In the case where no payment has been made yet, the customer will have to pay the price of the consumed nights before leaving the establishment.
The customer commits himself not to invite any person whose behaviour is likely to harm the establishment, the latter reserving the right to intervene if necessary. The customer will not be able to bring from outside neither drinks nor food without prior authorization of the management. The customer undertakes to ensure that the participants and their guests respect all the instructions and regulations of the establishment (in particular the ban on smoking). The customer will ensure that the participants do not disturb the operation of the establishment or jeopardize the safety of the establishment and the people in it.
Unless expressly provided otherwise, the client must leave the property before noon on the day of the end of the reservation. Failure to do so will result in an additional night's stay being charged.
For a stay at Château de Moulins, with your pet, please contact us in advance, we reserve the right to refuse certain animals.
The Château de Moulins offers free WIFI access allowing guests to connect to the internet. The customer undertakes to ensure that the computer resources made available to him/her by the establishment are in no way used for purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or by a related right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when such authorization is required. If the customer does not comply with the aforementioned obligations, he or she may be charged with the offence of counterfeiting (Article L.335-3 of the Intellectual Property Code), punishable by a fine of 300,000 euros and three years imprisonment. In addition, the customer is required to comply with the security policy of the establishment's Internet service provider, including the rules for using the security means implemented in order to prevent the illicit use of computer resources and to refrain from any act that would undermine the effectiveness of these means.
The photographs presented on the Site and the Mobile Services of the establishment or those of the partners are for information purposes only. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate a picture as possible of the hosting services offered, variations may occur, particularly due to changes in furniture or possible renovations.
The establishment cannot be held responsible for the non-performance or poor performance of the reservation in the event of force majeure, due to a third party, unforeseeable and insurmountable, caused by the customer, in particular the unavailability of the Internet network, inability to access the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank.
**** In the case of COVID-19 . In the event that a client presents symptoms during their stay, the establishment will recommend isolation in their room and a temperature reading. The facility asks to be notified by clients. ****
13. Displacement
In the event of an exceptional event or impossibility to make the reserved property available to the customer or in the event of force majeure, the establishment reserves the possibility of having the customer hosted totally or partially in an establishment of an equivalent category, for services of the same nature and subject to the customer's prior agreement.
The possible additional cost of the room, transport between the two establishments and a telephone call remain the responsibility of the establishment.
14. Mediation
The decree of October 30, 2015 relating to the mediation of consumer disputes, which transposes into French law Directive 2013/11/EU of May 21, 2013 relating to the out-of-court settlement of consumer disputes, and Order No. 2015-1033 of August 20, 2015 relating to the out-of-court settlement of consumer disputes, specify the conditions of application of Article L152-1 of the French Consumer Code, which requires professionals in all consumer sectors to propose a mediation procedure in the event of a dispute with their clients. According to the law, the outcome of the mediation must take place within 90 days. We invite you to formulate your requests exclusively by email which will bring a dating of your correspondence and to keep a personal archive of it.
Internal mediation
For all disputes that have not been resolved, we invite you to contact the Internal Mediation Service, which undertakes to provide you with a satisfactory response within 30 days.
In case of dissatisfaction, you will be informed of the recourse to an external mediator of your choice.
External Mediation
You will find on the governmental website all the official information concerning mediation: http://www.economie.gouv.fr/mediation-conso.
We invite you to visit the Medicys website: https://www.mieist.bercy.gouv.fr.
If you are a member of FEVAD or want to consult or join: http://www.mediateurfevad.fr
The DGCCRF website: https://www.economie.gouv.fr/dgccrf
You can also consult the appeals of the European Commission: https://webgate.ec.europa.eu/odr/main/?event=main.home.show
We bring to your attention the existence of the European authority, which is called upon to issue binding decisions on disputes concerning cross-border processing activities, thus ensuring uniform application of EU rules and avoiding different responses to the same case in several jurisdictions:
https://edpb.europa.eu/edpb_fr.15. Applicable law
The present conditions of sale are subject to French and European law.